Shipping policy
Shipping Policy
1. Introduction
Welcome to House of Rcket.. We are committed to providing an excellent shopping experience and ensuring that our shipping processes are clear, fair, and compliant with EU regulations.
2. Shipping Destinations
We ship to all countries within the European Union. Unfortunately, we do not offer international shipping outside of the EU at this time.
3. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Next business day delivery if ordered after 13:00.
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. You can view the shipping cost for your order at checkout. We occasionally offer free shipping promotions, which will be clearly advertised on our website.
5. Order Processing Time
Orders are processed within 1-2 business days. Orders placed after 16:00 or on weekends/holidays will be processed on the next business day. Processed means perpared for shipment and not delivery time.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier's website.
7. Customs, Duties, and Taxes
All orders within the EU are shipped DDP (Delivered Duty Paid), meaning there are no additional customs charges or import taxes. The price you see at checkout is the final price you will pay.
8. Delivery Issues and Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances (e.g., weather, carrier issues). If your order is significantly delayed, please contact our customer service team for assistance.
9. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 14 days of the estimated delivery date. We will work with the carrier to investigate and resolve the issue, and we may offer a replacement or refund where appropriate.
10. Right to Cancel
Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods without providing any reason. To exercise this right, you must inform us of your decision to cancel your order. You can do this by contacting our customer service or using the cancellation form provided on our website.
11. Returns and Refunds
If you wish to return an item, please refer to our [Return Policy] for detailed instructions. We will process your refund within 14 days of receiving the returned item. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
12. Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: info@houseofracket.com
13. Changes to This Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and significant changes will be communicated to our customers via email or through our website.