Cross It Light 2024 - Marta Ortega

2-4 Business days

Exchange and return

If for any reason you are not satisfied with your order, you have a period* of 30 calendar days , counting from the date of delivery of the order, to make an exchange or return. The product must be in perfect condition, in its original and completely new packaging (original factory product). We do not accept returns on products that have been used, unsealed/unlabeled and/or stamped.

The refund is made on the amount of the product, shipping costs are not refunded. Likewise, returns that involve the payment of customs fees, these will be borne entirely by the customer.

Once the package is recieved and inspected we will deposit the return to the same card with which you made the purchase or to the corresponding PayPal or Amazon account. If you have made the purchase cash on delivery or by bank transfer, add a piece of paper inside the package indicating your account number so that we can make the refund.

Do not use the product packaging directly. Pre-wrap the product with a bag or paper or, failing that, a box or shipping bag. Do not stick labels or tape on the original packaging of the product. If you return a fragile product, wrap and protect the product as much as possible so that it does not suffer damage.

To process an exchange or return of a purchase in Spain or European Union click here .

• Exchanges in Poland have a cost of 5€
• Returns from Spain by delivery point have a cost of 7€
• Returns from Spain with home collection cost 8.5€.
• Returns from the rest of the EU by delivery point have a cost of 15€
• Returns from the rest of the EU via home collection cost 20€

For any questions or queries about the platform for exchanges and returns you can send an email to:

xxx@yyyy.pl

In the case of an international shipment , if you want to refuse the package for any reason, the total shipping cost (collection from the transport company plus return shipping costs of the package), plus the cost of customs, will be deducted from the refund.

To process an exchange or return of an international purchase, you will have to send us the product or products you want to exchange or return to the following address

Ul xxxxx ; xx-yyy ; Poland

Inside the package you send us you must put a piece of paper indicating the reference of your order and indicating what you request.

Wrong product

If the product you have received is not the one you purchased, send us an email to 

xxx@yyyy.pl

putting the reference of your order in the subject, including the following photos:

• General product photo
• Tag photo

Warranty

The warranty period is subject to the policy of each brand.
The management and processing times for returning a product covered by Warranty depends on the brand.
The warranty does not include damage due to incorrect use or handling of the material or wear caused by normal use of the same.
To process the guarantee, send us an email to   

xxx@yyyy.pl

putting in the subject the reference of your order, including the following photos:

If they are padel rackets:

• Photo of the defect
• General photo of the product (handle included) on both sides
• Photo of the 3 sides (top, left and right)

If they are shoes:

• Photo of the defect
• General product photo
• Photo of the label (where the codes can be clearly seen)
• Photo of the soles

For any other items:

• Photo of the defect
• General product photo
• Tag photo

If the defect is not visual, attach video.